Online data as a design resource
“Data is of key importance for the future — it will be used a lot and is a very important skill to master especially in our field of studies (service systems design)” (participant)
Data skills and methods for working with data, no doubt deserve a place in the service design practice. Interestingly, there is a duality in terms of how data figures as a resource in doing design and doing research: 1) The obvious potential lies within data as a ground for validation: The sheer size of data and the convincing ‘muscle force’ of factual numbers work well as an evidence for validating hypotheses and fueling arguments. 2) A second type of inquiry no less important, is when the messy act of making sense of data works as a source of inspiration to help generate new understandings of context and use — enriching the existing approaches of the designer.
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